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Introduction to expert systems - keys to success. Part 1 Case studies:intelligent scheduling assistant - managing change; intelligent manufacturingcontrol system - failing forward; can build - selecting the right businessproblem; manufacturing operations consultant - transferring technology;performance analyzer - integrating knowledge with existing systems; humanresource tool - involving users, managers, and others; the knowledge network- working toward a worldwide vision. Part 2 Selecting the problem: developingthe prototype; migrating from prototype to expert system; deploying thesystem in a business environment.