内容

目次

Part 1 Conceptual foundations: an approach to the study ofintercultural communication; influences on the process of communicatingwith strangers; cultural influences on the process; socioculturalinfluences on the process; psychocultural influence on the process;environmental influence on the process; interpreting and transmittingmesssages; interpreting messages; transmitting verbal messages;transmitting non-verbal messages; interacting with strangers; effectivecommunication with strangers; managing conflict with strangers.