内容

目次

Part 1 The process advantage: e-commerce - what we really know;e-process - strategies and pay-offs; exemplars of e-process. Part 2Relationships: the relationship development cycle - from transactionsto power brand; from relationships to capabilities; designing therelationship - business model plus technology plus e-process. Part 3Sourcing processes: embed the process in software; out-task andin-source; do it yourself; a reality test - barriers to e-process. Part4 The economics of the e-firm: capital structures; cost structures andmargins; inventory valuation -price/vision versus price/earnings. Part5 The executive agenda: the human and organisational side of e-process;process wealth - from idea to execution.