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I. INTRODUCTION: MANAGEMENT OF HUMAN RESOURCES. Sun Microsystems, Inc.First National Bank of California. II. EMPLOYMENT AND PROMOTION POLICY ANDADMINISTRATION. Hart Enterprises. Case of the Mismanaged Ms. MBAs at MerrillLynch. Hi-Tech Corporation. III. THE CONDUCT OF LABOR RELATIONS. FirstCentral Bank of River City. Groton Chemical Company (A) and (B). The Case ofPatrick Donovan. The Washington Post (A). IV. THE COMPENSATION SYSTEM: SOMESELECTED ISSUES. The Lincoln Electric Company. Au Bon Pain. Eli LillyCompany (A) and (B). Public Sector Data Processing Professionals. V. BENEFITPOLICIES AND ADMINISTRATION. Honeywell, Inc. Modernizing Benefits: AmericanBanking Corporation. VI. WORK RESTRUCTURING AND MOTIVATION. Tracing aTransformation in Industrial Relations: The Case of Xerox Corporation and theACTWU. Work Innovations in the United States. VII. THE ROLE OF FEEDBACKMECHANISMS, COMMUNICATIONS PROGRAMS, AND TRAINING DEVELOPMENT. HarvardUniversity Staff Survey. Apple Computer (Europe). United Parcel Service (A)and (B).