内容

目次

Introduction: An American Perestroika; Catalytic Government: SteeringRather Than Rowing; Community-Owned Government: Empowering Rather ThanServing; Competitive Government: Injecting Competition into ServiceDelivery; Mission-Driven Government: Transforming the Rule-DrivenOrganizations; Results-Oriented Government: Funding Outcomes, NotInputs; Customer-Driven Government: Meeting the Needs of the Customer,Not the Bureaucracy; Enterprising Government: Earning Rather ThanSpending; Anticipatory Government: Prevention Rather Than Cure;Decentralized Government: From Hierarchy to Participation and Teamwork;Market-Oriented Government: Leveraging Change Through the Market;Putting It All Together.