目次

Most chapters begin with "Introductory Exercises" and conclude with"Summary," "For More Information," "Review Questions," and "Works Cited." 1.Why Study Communication? Definition of Communication. Models ofCommunication. Essential Parts of Communication. Communication in Context.Principles of Communication. 2. Perception and Listening. IntroductoryExercises. Why Don't We All See Things the Same Way? Perception andAwareness. Perceptual Differences. Self-Concept. Eyes, Ears, Heart.Importance of Listening. Kinds of Listening. Barriers to Listening.Improving Listening Skills. 3. Verbal Communication. What Is Language?Principles of Verbal Communication. Language as an Obstacle toCommunication. Barriers to Communication. Improving Verbal Communication.4. Nonverbal Communication. What is Nonverbal Communication? Principles ofNonverbal Communication. Types of Nonverbal Communication. Improving YourUnderstanding. 5. Intercultural Communication. Definition of InterculturalCommunication. History of the Study of Intercultural Communication.Characteristics of Intercultural Communication. Barriers to InterculturalCommunication. Improving Intercultural Communication. 6. Intrapersonal andInterpersonal Communication. What Is Intrapersonal Communication? Maslow'sHierarchy. Schutz's Interpersonal Needs. Johari Window. Social PenetrationTheory. Coming Together. Growing Apart. Improving InterpersonalCommunication. 7. Group Communication. Types of Groups. How Groups MeetOur Basic Needs. How Many Members Does it Take to Make a Group? Groups PlayBy Their Own Rules. Problem-Solving in Groups. How Do Groups Develop?Lifecycles of Groups. Why Do People Stay in a Group? Group Members HaveRoles to Play. When Groups Come Together via Computers. Group Members asLeaders. 8. Communication at Work. What Do You Know Already? What Do YouNeed to Know? Making Contact. You've Got the Invitation to Interview!Effective Communication in Teams and Groups. Effective Communication inMeetings. Effective Communication in Virtual Meetings. 9. MassCommunication. What Is Mass Communication? Types of Mass Communication.Functions of Mass Communication. Effects of Mass Communication. CriticalAnalysis of Mass Communication. 10. Speech Preparation. How to Choose aTopic. Factors in Choosing a Topic. Finding Resources. Planning YourInvestigation for Information. Searching for Information via ElectronicSources. Getting to Work. Getting to Know Your Audience. The Eleven Typesof Speech Structures. The Five Parts of any Speech. Helping the AudienceRetain Your Final Thought. Consider Visual Aids as You Plan Your Speech.What the Audience Expects. 11. Speech Presentation. What Makes for a "GoodDelivery?" Speaking Effectively. Speech Anxiety. Voice. Body.Presentation Methods. Practice and Preparation. Types of Visual Aids.Methods and Materials. Preparing Visual Aids. Using Visual Aids. Ethics inCommunication. Index.