Contents: Acknowledgements/Foreword by Lord Marsh/Introduction: The View from Abroad/1. 'Them and Us'... to Just 'Us'/2. Japanese Management - Separating Reality from the Myth/3. Flexibility - the 1980s Variety/4. Numerical Flexibility - a Fashionable Theory/5. Quality - Above All/6. Teamworking and Commitment - Philsophy and Practice/7. Commitment - Not Sickenss - Determines Attendance/8. Evaluation, Payment and Appraisal - Servants, not Master/9. The Union Question ... Do 'No Strike' Agreements Really Exist?/10. Enriching the Poor Relation/Conclusion: Human Resources - A Strategy/Index