内容

目次

Part I: Setting the scene 1.Introduction 2.The Public Policy contextPart II:The Theory 3.The conceptual framework:stakeholders, values,objectives and definitions. 4.Implementing Quality 5.Standards, monitoringand evaluation Part III: Learning from each other - overviews 6.Quality incentral government 7.Quality in local government 8.Quality in Health9.Quality issues in partnership working Part IV: Quality in Practice10.Quality from the citizen's perspective:campaigning, consultation andinvolvement 11.Partnership and Participation:better government for olderpeople in South Lanarkshire 12.Making it work in health: a stakeholder modelfor quality management 13.Making it work in housing:choice and need in socialhousing 14. making it work in local government: experiences of Tameside MBCPart V: Conclusions 15. Conclusions and Reflections Appendix BibliographyIndex