内容

目次

Part 1 Defining the logistics and distribution environment: enterpriseintegrative management; defining the logistics function; today's logisticsoperations challenge; evolution of modern logistics and distributionmanagement; enterprise integrative management; questions for review; thedistribution management environment; defining the term "distributor"; typesof distributors; role of the distributor; understanding the wholesaleindustry; enterprise organization; the physical management of distribution;questions for review. Part 2 Top management planning: business and strategicplanning; defining business goals and strategies; the strategic planningprocess; trends in distribution management; logistics as a competitiveweapon; developing the business plan; questions for review; forecasting inthe distribution environment; forecasting in the distribution environment;forecasting - an overview; forecasting types; qualitative techniques;quantative techniques; casual types; developing the forecast; why forecastsfail; problems; questions for review; marketing, sales and logistics planning- defining marketing, sales and logistics planning; trends in marketing,sales, logistics; developing distribution channels; products and services;developing markets; logistics resource requirements planning; integration ofplans; questions for review. Part 3 Logistics operations planning: managingdistribution inventories; nature and function of inventory; trend ininventory; the inventory management process; inventory costs; inventoryvaluation; inventory control; ABC analysis and cycle counting; performancemanagement; problems; questions for review; replenishment inventory planning;inventory planning techniques; inventory replenishment techniques - anoverview; defining the order point; order point methods; order quantitytechniques; inventory replenishment planning process; inventory operations ina multiechelon environment; problems; questions for review; distributionrequirements planning; problems with statistical techniques; historical view;basics of DRP; DRP processing; DRP compared to statistical order point; DRPin a multiechelon environment; DRP planning process; detailed logisticscapacity planning; issues in distribution requirements planning;just-in-time; questions for review; problems. Part 4 Logistics operationsexecution: customer service and order management; defining customer service;managing customer service; characteristics of customer service leaders; ordermanagement; quick response; questions for review.