内容

目次

Introduction 1 The history of management and the museum context 2 Managing yourself: the ‘player manager’ 3 Managing other people 4 Choosing your team 5 Developing staff 6 Communication 7 Leadership 8 Strategic planning and the management of resources 9 Managing organisations 10 Organisation structure 11 Structural patterns and the division of work 12 Culture, conflict and change 13 Total Quality Management in museums and galleries 14 Conclusions for museum managers