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Introduction An abbreviated annotated bibliography PART 1 Juran – the man and his publications 1 Pareto, Lorenz, Cournot, Bernoulli, Juran and others 2 Appendix to Chapter 3. Then and now in quality control: the non-Pareto principle; mea culpa 3 The quality trilogy 4 Joseph M. Juran PART 2 Statistical processes 5 Statistical process monitoring and feedback adjustment– a discussion 6 Economic modeling for statistical process control 7 An evaluation of pre-control 8 Some perspectives and challenges for control chart methods 9 Data feedback efforts in quality improvement: lessons learned from US hospitals PART 3 Quality: Juran style 10 New technical and educational directions for managing product quality 11 Integrated manufacturing and job design: moderating effects of organizational inertia 12 Total Quality Management in state government: the eight rules for producing results 13 Questing for quality 14 Total Quality Management: an opportunity for high performance in federal organizations 15 Total Quality Management: the organizational equivalent of truth in public administration theory and practice 16 Towards Kaizen: the quest for quality improvement 17 A breakthrough in quality thinking: Juran’s Trilogy and recoverable profits 18 Total Quality Management: its relationship to administrative theory and organizational behavior in the public sector 19 Establishing Customer Requirements: an instructional analysis for continuous quality improvement training design 20 Defining quality: alternatives and implications 21 Measures to shape the future through quality 22 Acceptable quality level versus zero-defects: some empirical evidence 23 The vital few meet the trivial many: unexpected use patterns in a monographs collection 24 TL 9000 performance metrics to drive improvement 25 Selling Quality to the CFO 26 Manufacturing quality in the pre-industrial age: finding value in diversity27 Real world supply chain assessment and improvement PART 4 Quality: Juran style – international perspective 28 Observations on Soviet administrative solutions: the quality problem in soft goods 29 Management control systems for J.I.T.: an empirical comparison of Japan and the U.S. 30 Evaluation of 60 continuous quality improvement projects in French hospitals 31 Quest for quality care and patient safety: the case of Singapore PART 5 Six Sigma 32 Creating strategic change more efficiently with a new Design for Six Sigma process 33 Adapting manufacturing-based Six Sigma methodology to the service environment of a radiology film library 34 The evolution of Six Sigma.