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Contents: Foreword - Gregory Owens; Introduction - John Gattorna; New approaches to strategy - Peter Fuchs, Andrew Young and Alida Zweidler-McKay; Strategic supply chain management - Robert Evans and Alister Danks. Part I The Market: Overview; Creating Customer Value: Aligned logistics operations - Liane Torres and John Miller; Customer support logistics - Robert Evans and Doug Castek; Postponement for mass customization - Hau Lee; Integrating Supply with Demand: The supply-demand nexus - Jeff Beech; Efficient consumer response - David Sharpe and Richard Hill; Components of demand planning - Todd Smith, Jay Mabe and Jeff Beech; Effective demand management - Jamie Bolton; Time compression in the supply chain - Jon Bumstead; Towards finding the perfect match - Ananth Raman; The personal computer supply chain - Terry Austin. Part II Strategic Response: Overview; Channel Strategy: Strategic value networks - Randy Barba, Philip Roussel and Bruce Bendix; Formulating a channel strategy - John Miller; The global retail supply chain - Ken Bonning, Ed Rader and Rick Chavie; The consumer direct channel - Steve Bartolotta; Supply Chain Configuration: Relationships and alliances - Martin Christopher; Strategic sourcing - Gregory Owens, Olivier Vidal, Rick Toole and Donovan Favre; Network-modelling tools - Sue Jimenez, Tim Brown and Joe Jordan; Global supply management - Dave Anderson, Yamini Dhillon and Julian Remnant; Operations and Distribution Management: Lean synchronous manufacturing - David Kennedy, Barry Elliott and Frank Carbone; Distribution operations - Duane Marvick and John White; Transport management - Rich Bergmann and Craig Rawlings; Inventory management - Chris Norek; Warehouse-management systems technologies - Bruce Richmond and Eric Peters. Part III Cultural Capability: Overview; Organization Options: Alternative organization options - Paula Giles and Anthony Hancy; Fourth-party logistics - John Gattorna; Change Management: The dynamics of change in the s