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Foreword Preface Part I. Introducing Information Architecture 1.Defining Information Architecture A Definition Tablets, Scrolls, Books, andLibraries Explaining IA to Others What Isn't Information Architecture? WhyInformation Architecture Matters Bringing Our Work to Life 2. PracticingInformation Architecture Do We Need Information Architects? Who's Qualifiedto Practice Information Architecture? Information Architecture SpecialistsPracticing Information Architecture in the Real World Information EcologiesWhat Lies Ahead 3. User Needs and Behaviors The "Too-Simple" InformationModel Information Needs Information Seeking Behaviors Part II. BasicPrinciples of Information Architecture 4. The Anatomy of an InformationArchitecture Visualizing Information Architecture Information ArchitectureComponents 5. Organization Systems Challenges of Organizing InformationOrganizing Web Sites and Intranets Organization Schemes OrganizationStructures Creating Cohesive Organization Systems 6. Labeling Systems WhyYou Should Care About Labeling Varieties of Labels Designing Labels 7.Navigation Systems Types of Navigation Systems Gray Matters BrowserNavigation Features Building Context Improving Flexibility EmbeddedNavigation Systems Supplemental Navigation Systems Advanced NavigationApproaches 8. Search Systems Does Your Site Need Search? Basic SearchSystem Anatomy Choosing What to Search Search Algorithms PresentingResults Designing the Search Interface Where to Learn More 9. Thesauri,Controlled Vocabularies, and Metadata Metadata Controlled VocabulariesTechnical Lingo A Thesaurus in Action Types of Thesauri Thesaurus StandardsSemantic Relationships Preferred Terms Polyhierarchy FacetedClassification Part III. Process and Methodology 10. Research ProcessOverview A Research Framework Context Content Users ParticipantDefinition and Recruiting User Research Sessions In Defense of Research11. Strategy What Is an Information Architecture Strategy? Strategies UnderAttack From Research to Strategy Developing the Strategy Work Products andDeliverables The Strategy Report The Project Plan Presentations 12.Design and Documentation Guidelines for Diagramming an InformationArchitecture Blueprints Wireframes Content Mapping and Inventory ContentModeling Controlled Vocabularies Design Sketches Web-Based PrototypesArchitecture Style Guides Point-of-Production Architecture AdministrationPart IV. Information Architecture in Practice 13. Education Chaos inEducation A World of Choice But Do I Need a Degree? 14. Ethics EthicalConsiderations Shaping the Future 15. Building an Information ArchitectureTeam Destructive Acts of Creation Fast and Slow Layers Project VersusProgram Buy or Rent Do We Really Need to Hire Professionals? The Dream Team16. Tools and Software A Time of Change Categories in Chaos Questions toAsk Part V. Information chitecture in the Organization 17. Making the Casefor Information Architecture You Must Sell The Two Kinds of People in theWorld Running the Numbers Talking to the Reactionaries Other Case-MakingTechniques The Information Architecture Value Checklist A Final Note 18.Business Strategy The Origins of Strategy Defining Business StrategyStrategic Fit Exposing Gaps in Business Strategy One Best Way Many GoodWays Understanding Our Elephant Competitive Advantage The End of theBeginning 19. Information Architecture for the Enterprise Economies Don'tAlways Scale "Think Different" The Ultimate Goal A Framework forCentralization Timing Is Everything: A Phased Rollout Strategy VersusTactics: Who Does What A Framework for Moving Forward Part VI. Case Studies20. MSWeb: An Enterprise Intranet Challenges for the User Challenges forthe Information Architect We Like Taxonomies, Whatever They Are Benefits toUsers What's Next MSWeb's Achievement 21. evolt.org: An Online Communityevolt.org in a Nutshell Architecting an Online Community The ParticipationEconomy How Information Architecture Fits In Trouble Spots for OnlineCommunities The "Un-Information Architecture" Appendix: Essential ResourcesIndex