Beyond Participative Management:Toward Total Employee Empowerment for Quality '91
Gilbert, G. Ronald. 著
内容
目次
Part 1 The quality imperative: a call for quality worldwide; pastfailures in doing business. Part 2 Quality in government: the problems withthe existing civil service system; the development of an alternative to theold way of doing business; the design of project pacer share to TQM;mobilizing support for the new way of doing business. Part 3 Majorintervention tools and techniques for TQM: general approach, philosophy andtools employed; tactical planning and team building; the team-buildingfollow-on effort; customer-oriented leadership; self-initiated followership;essential process management. Part 4 Results, revisions and recommendations:the overall project at a glance.
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