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PrefaceAcknowledgementsThe Author Part One: How Facilitation Helps Groups Acheive Their Goals 1. Group Facilitation and the Role of the Facilitator 2. What Makes Work Groups Effective Part Two: Establishing the Foundation for Facilitation 3. Contracting: Deciding Whether and How to Work Together 4. Diagnosis: Identifying Behaviors That Enhace or Hinder Group Effectiveness Part Three: Intervening Effectively in Groups 5. Things to Consider Before Stepping In 6. How to Intervene 7. Beginning and Ending Meetings 8. Helping the Group Solve Problems 9. Helping the Group Follow Its Ground Rules 10. Dealing with Emotions 11. Working with Another Facilitator Part Four: Using Facilitation Skills in Your Own Organization 12. Serving as Facilitator in Your Own Organization 13. The Facilitative Leader Resource A: Guidelines for Developing an Effective Contract Resource B: Sample Agreement for Basic Facilitation Resource C: Sample Agreement for Developmental Facilitation Resource D: Guidelines for Using Experimental Exercises and Self–Knowledge Instruments Resource E: Questions for Cofacilitators Resource F: For Internal Facilitators: Guidelines for Contracting with Your Supervisor Resource G: Further Reading ReferencesIndex