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目次

Introduction and OverviewOverview of Supply Chain Management and Logistics Strategy Definitions Links with the Extended Value Chain The Supply Chain Planning Process Positioning the Supply Chain and Logistics within your CompanySupply Chain Management and Logistics in the Competitive Context Gaining Strategic and Competitive Advantage from Logistics and Supply Chain Management Structuring Supply Chain CapabilitiesCustomer Service Understanding the Customer Building a Customer Focused Supply ChainFunctional Excellence Logistics as a Process Forecasting and Inventory Control Transportation and Warehousing Purchasing Information TechnologyTechniques for Supply Chain Excellence Understanding the Supply Chain Process Cost Analysis and Measurement Analytic TechnologiesFuture Trends and Issues/Broader Context Emerging Logistics Directions Industry and Related Developments GlobalizationIndex