内容

目次

Introduction Part I: Fundamental Issues in Public Utility 1. PublicUtilities: Shaped by Challenge and Conflict 2. Policy Challenges FacingPublic Utilities 3. The Public Utility Ethics Challenge 4. The Public UtilityRegulation Challenge Part II: Public Utility Management Challenges 5. MeetingChallenges in Public Utility Planning 6. Utility Management and LeadershipChallenges 7. The Challenges of Utility Pricing and Rate Setting 8. ThePublic Utility Marketing Challenge 9. Information Challenges for PublicUtility Managers 10. Utility Financing and Accounting Challenges 11.Challenges in Managing Utility Human Resources 12. Challenges in PublicUtility Governance Part III: Public Utility System Challenges 13. Challengesin the Electric Energy Industry 14. Challenges in the Natural Gas Industry15. Challenges in the Water and Wastewater Industries 16. Future ChallengesFacing Utility Industry Managers Bibliography Index.