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【市民憲章】

The Citizen's Charter.　hardcover　174 p.

Chandler, J.A. 　編

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発行年月	1996年01月
出版社／提供元	Dartmouth Publishing Company Ltd.
出版国	イギリス
言語	英語
媒体	冊子
装丁	hardcover
ページ数／巻数	174 p.
ジャンル	洋書／社会科学／政治学／政治思想史･政治理論
ISBN	9781855217034
商品コード	0209635351
本の性格	学術書
商品URL	https://kw.maruzen.co.jp/ims/itemDetail.html?itmCd=0209635351

内容

This work aims to offer more concrete information about John Major'sinitiative on the Citizen's Charter. It emerges from a conference - "TheWaves of Change: Public Management in the 1990s", organised in 1993 by theSheffield Business School. Some of the papers have been much revised.

Citizen or state consumer? a fistful of charters, John Kingdom; whatprice citizenship? public management and the Citizen's Charter, HowardElcock; citizens and customer care, J. A. Chandler; accountability, opennessand the Citizen's Charter; Michael Hunt ; the Citizen's Charter and qualitymanagement; harmony or discord?; D.S. Morris and R. H. Haigh; the Patient'sCharter, Ann Wall; the Charter and education, Robert Leach; the Citizen'sCharter and housing, Brian D. Jacobs; the Citizen's Charter and British Rail,Peter Curwen; the Citizen's Charter in local government, Neil Barnett andShirley Harrison.

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