内容

目次

I: Foundations of Knowledge Management.- 1 The Rise of the Knowledge Organization.- 2 Knowledge Managers: Who Are They and What Do They Do?.- 3 On Knowledge Work.- 4 Knowledge Fields: Some Post-9/11 Thoughts about the Knowledge-Based Theory of the Firm.- 5 The Knowledge Economy.- 6 A Knowledge Management Ontology.- II. Knowledge: A Key Organizational Resource.- 7 Knowledge and Competence as Strategic Assets.- 8 The Intellectual Capital of Nations.- 9 Knowledge and Its Attributes.- 10 Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases.- 11 Organizational Memory.- 12 Organizational Culture as a Knowledge Resource.- 13 Does Accounting Account for Knowledge?.- 14 Knowledge Management in Action?.- III. Knowledge Processors and Processing.- 15 Agents, Artifacts, and Transformations: The Foundations of Knowledge Flows.- 16 Organizational Knowledge Acquisition.- 17 Problem Solving: A Knowledge Management Process.- 18 Knowledge Creation.- 19 Sensemaking Processes in Knowledge Management.- 20 Creating and Facilitating Communities of Practice.- 21 Knowledge Sharing Proficiencies: The Key to Knowledge Management.- 22 Business Process as Nexus of Knowledge.- 23 The Partnership between Organizational Learning and Knowledge Management.- IV. Influences on Knowledge Processing.- 24 Valuing Knowledge Management Behaviors: Linking KM Behaviors to Strategic Performance Measures.- 25 A Framework for Security, Control and Assurance of Knowledge Management Systems.- 26 Alternative Strategies for Leveraging the Knowledge Asset: A Framework for Managerial Decision-Making.- 27 The Leaders of Knowledge Initiatives: Qualifications, Roles, and Responsibilities.- 28 The 7 C’s of Knowledge Leadership: Innovating our Future.- 29 Trust and Knowledge Management: The Seeds of Success.- 30 Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises.- 31 Identifying and Transferring Internal Best Practices.- 32 Strategic Knowledge Managing in the Context of Networks.- Keyword Index.