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PART I: THE NATURE OF CHANGE Patterns of Change The Process of ChangePART II: RECOGNIZING THE NEED FOR CHANGE AND STARTING THE CHANGE PROCESSRecognising the Need for Change Starting the Change Process PART III:DIAGNOSIS Open Systems Models and Alignment Other Diagnostic Models Gatheringand Interpreting Information for Diagnosis PART IV: MANAGING THE PEOPLEISSUES Power, Politics and Stakeholder Management The Role of Leadership inChange Management Communicating Change Motivating Others to Change ManagingPersonal Transitions Modes of Intervening PART V: PLANNING AND PREPARING FORIMPLEMENTATION Shaping Implementation Strategies Developing a Change PlanTypes of Intervention Selecting Interventions PART VI: IMPLEMENTING CHANGECollective Learning in Organisations Action Research Appreciative InquiryTraining and Development High Performance Management Business ProcessRe-engineering Lean *NEW* Restructuring for Strategic Gain: Mergers&Acquisitions *NEW* Merging Groups:Combining People for EffectivePerformance*NEW* PART VII: REVIEWING CHANGE Reviewing Change PART VIII:SUSTAINING CHANGE Making Change Stick *NEW* Spreading Change *NEW* Pulling itall Together: Concluding Case