内容

目次

Introduction. Part I: Conducting Yourself Gracefully in the Business World. Chapter 1: Displaying Good Manners at Work. Chapter 2: Making a Positive Impression on the Job. Chapter 3: Working in a Diverse Environment. Chapter 4: Look Sharp! Creating Professional Style and Presence. Part II: Building Better Communication Skills. Chapter 5: The Art of Meeting and Greeting. Chapter 6: Making Polite Conversation. Chapter 7: Improving Your Telephone Manners. Chapter 8: Sharpening Your Written Communication Skills. Chapter 9: Keeping Up with Electronic Etiquette. Part III: Behaving in the Boardroom and Beyond. Chapter 10: Minding Your Meeting Manners. Chapter 11: Engaging in Business Meals and Parties. Chapter 12: Mastering Dining Etiquette. Chapter 13: Attending Conferences, Trade Shows, and Special Events. Chapter 14: Taking Part in a Variety of Social Off–Site Activities. Chapter 15: Marking Life???s Major Events and Passages. Part IV: Overcoming Work–Related Challenges. Chapter 16: Coming to Terms with Difficult People. Chapter 17: Managing Office Conflict. Chapter 18: Managing Ethical Dilemmas at Work. Chapter 19: Handling Sexuality in the Workplace. Part V: Doing Business on a Global Scale. Chapter 20: Pack Your Manners! Traveling for Business. Chapter 21: Now You???ve Arrived: Adapting to a New World. Chapter 22: Crossing Cultural Lines: Your Passport for Success. Part VI: The Part of Tens. Chapter 23: Nearly Ten College–to–Career Etiquette Tips. Chapter 24: Ten Tips for Impressive Job Interviews. Index.