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Contributors vii Foreword xi Paul Batalden Preface xv Acknowledgements xvii SECTION 1: QUALITY AND SAFETY: AN OVERVIEW 1 1 Driving Forces for Quality and Safety: Changing Mindsets to Improve Health Care 3 Gwen Sherwood 2 Policy Implications Driving National Quality and Safety Initiatives 23 Mary Jean Schumann 3 A National Initiative: Quality and Safety Education for Nurses (QSEN) 49 Linda R. Cronenwett SECTION 2: QUALITY AND SAFETY COMPETENCIES: THE QSEN PROJECT 65 4 Patient–Centered Care 67 Mary K. Walton and Jane Barnsteiner 5 Teamwork and Collaboration 91 Joanne Disch 6 Quality Improvement 113 Jean Johnson 7 Evidence–Based Practice 133 Mary Fran Tracy and Jane Barnsteiner 8 Safety 149 Jane Barnsteiner 9 Informatics 171 Judith J. Warren SECTION 3: STRATEGIES TO BUILD A CULTURE OF QUALITY AND SAFETY 189 10 The Imperative to Transform Education to Transform Practice 191 Gwen Sherwood 11 Narrative Teaching Strategies to Foster Quality and Safety 211 Pamela M. Ironside and Elizabeth Cerbie 12 Integrating Quality and Safety Competencies in Simulation 227 Carol F. Durham and Kathryn R. Alden 13 Interprofessional Approaches to Quality and Safety Education 251 Shirley M. Moore, Mary A. Dolansky and Mamta K. Singh 14 New Graduate Transition into Practice: Improving Quality and Safety 267 Nancy Spector, Beth T. Ulrich and Jane Barnsteiner 15 Leadership to Create Change 289 Joanne Disch 16 Creating Cultures of Excellence: Transforming Organizations 305 Pamela Klauer Triolo 17 Quality and Safety: Global Issues and Strategies 323 Gwen Sherwood Appendixes 341 Appendix A: Prelicensure Competencies 341 Appendix B: Graduate Competencies 351 Appendix C: Delphi Study Results 363 Glossary 377 Index 397