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【Palgrave版ハンドブック　公共サービスにおける感情労働へのグローバルな観点】

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service '19

Guy, Mary E., Mastracci, Sharon H., Yang, Seung-Bum 　編

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発行年月	2019年09月
出版社／提供元	Palgrave Macmillan
出版国	スイス
言語	英語
媒体	冊子
装丁	hardcover
ページ数／巻数	XXVII, 639 p. 48 illus., 20 illus. in color.
ジャンル	洋書／社会科学／法学／行政法
ISBN	9783030248222
商品コード	1030569089
本の性格	実務向け/学術書
新刊案内掲載月	2019年10月
商品URL	https://kw.maruzen.co.jp/ims/itemDetail.html?itmCd=1030569089

内容

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.

Part I. The Paradigmatic Shift 1. Introduction: Why Emotional Labor Matters in Public Service 2. Thinking Globally About the Public Service Work Experience 3: Trending Interconnectedness: The Value of Comparative Analysis Part II. Individual, Organizational, Cultural Analyses 4. Understanding Emotional Labor at the Individual Level 5. Understanding Emotional Labor at the Organizational Level 6. Understanding Emotional Labor at the Cultural Level 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters Part III. International Comparisons of Emotional Labor 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance 9. Australia 10. Bolivia 11. China 12. India 13. South Korea 14. Pakistan 15. Philippines 16. Rwanda 17. Taiwan 18. Thailand 19. United Kingdom 20. United States 21. Looking for Patterns Across Nations Part IV. Paradigm Shift: Tectonic or Trivial? 22. From Data Dashboards to Human Hearts 23. Looking Forward: Adjusting to the New Paradigm 24. From Measuring Results to Managing Relationships

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