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目次

PART ONE: THE OPERATIONS FUNCTION Operations System Output ServiceScience Customers Technology Co-Ordination Planning and Control IntegrationRisk Theory PART TWO: OPERATIONS STRATEGY Performance Operations Strategy TheOperations Strategy Process Trade-offs Location Capacity Process LayoutTechnology Management Flexibility Real Options PART THREE: INNOVATIONMANAGEMENT Managing Innovation New Product Development New ServiceDevelopment Platform PART FOUR: PROCESS MANAGEMENT Process Management WorkLearning Curves Outsourcing PART FIVE: QUALITY Quality Quality ManagementStatistical Process Control ISO 9000 Six Sigma Kaizen PART SIX: INVENTORYInventory Inventory Systems Material Requirements Planning Just-in-TimeInventory PART SEVEN: PLANNING AND CONTROL Forecasting Aggregate ProductionPlanning Scheduling Project Planning Waiting Line Management ReverseLogistics Yield PART EIGHT: INTEGRATED MANAGEMENT FRAMEWORKS Total QualityManagement (TQM) Throughput Responsiveness Time-Based Competition LeanAgility Supply Chain