目次

Chapter 1. Introduction WHAT IS INTERPERSONAL COMMUNICATION? INTERPERSONAL COMMUNICATION IS AN ART INTERPERSONAL COMMUNICATION IS A SCIENCE SUMMARY PART 1: FOUNDATIONS Chapter 2. Culture WHAT IS CULTURE? CULTURE AND COMMUNICATION INTERCULTURAL COMMUNICATION SUMMARY Chapter 3. Self and Identity WHAT IS THE SELF? IDENTITY: HOW YOU COMMUNICATE YOUR SELF HOW IDENTITIES CHANGE SUMMARY Chapter 4. Perception and Attribution WHAT IS PERCEPTION? WHAT IS ATTRIBUTION? FACTORS THAT AFFECT PERCEPTION AND ATTRIBUTION PART 2: INTERPERSONAL INTERACTION Chapter 5. Verbal Messages WHAT IS VERBAL COMMUNICATION? THE RULES OF LANGUAGE FACTORS THAT AFFECT LANGUAGE USE BIASED LANGUAGE SUMMARY Chapter 6. Nonverbal Messages WHAT IS NONVERBAL COMMUNICATION? THE FUNCTIONS OF NONVERBAL MESSAGES INDIVIDUAL DIFFERENCES COMBINING VERBAL AND NONVERBAL CUES SUMMARY Chapter 7. Emotions WHAT ARE EMOTIONS? FEELINGS AND COMMUNICATION INDIVIDUAL DIFFERENCES THE DARK SIDE OF EMOTIONS IN CLOSE RELATIONSHIPS SUMMARY Chapter 8. Dynamic Listening WHAT IS LISTENING? ACTIVE LISTENING LISTENING FOR RELATIONSHIP INFORMATION SUMMARY PART 3: INTERPERSONAL RELATIONSHIPS Chapter 9. Developing Relationships FORMING RELATIONSHPS ESCALATING RELATIONSHIPS ENDING RELATIONSHIPS WHEN THINGS GO WRONG SUMMARY Chapter 10. Intimate Relationships WHAT IS INTIMACY? MAINTAINING INTIMATE RELATIONSHIPS INDIVIDUAL DIFFERENCES IN INTIMACY EXTREMES OF INTIMACY SUMMARY Chapter 11. Families WHAT IS A FAMILY? COMMUNICATION IN FAMILY SYSTEMS THE FAMILY LIFESPAN SUMMARY PART 4: STRATEGIC INTERPERSONAL COMMUNICATION Chapter 12. Influence GOALS INFLUENCE MESSAGES INTERPERSONAL INFLUENCE IN ACTION SUMMARY Chapter 13. Managing Conflict WHAT IS CONFLICT? MANAGING CONFLICT CONFLICT DYNAMICS SUMMARY Chapter 14. Comfort and Support PROVIDING COMFORT INDIVIDUAL DIFFERENCES COMFORT WHEN IT COUNTS SUMMARY