目次

PART I: OPERATIONS MANAGEMENT 1 Introduction to Operations and Supply Chain Management 2 Quality Management 3 Statistical Process Control 4 Product Design 5 Service Design 6 Processes and Technology 7 Capacity and Facilities Design 8 Human Resources 9 Project Management PART II: SUPPLY CHAIN MANAGEMENT 10 Supply Chain Management Strategy and Design 11 Global Supply Chain Procurement and Distribution 12 Forecasting 13 Inventory Management 14 Sales and Operations Planning 15 Resource Planning 16 Lean Systems 17 Scheduling APPENDIX A Operational Decision–Making Tools: Decision Analysis APPENDIX B Operational Decision–Making Tools: Facility Location Models APPENDIX C Operational Decison–Making Tools: Transportation and Transshipment Models APPENDIX D Operational Decision–Making Tools: Linear Programming Solutions to Selected Odd–Numbered Problems INDEX