目次

1. IT Governance: Aligning it with the Business 2. Business Process Management 3. ITIL and ISO 20000: Meeting the Needs of Business 4. COBIT: Meeting Objectives 5. IT Quality Management: The Key to Predictable Results 6. Policies and Procedures: Setting the Framework 7. Business Impact Analysis: Measuring Risk 8. Business Continuity Planning: Staying in Business 9. IT Audits: Staying in Compliance 10. Risk Management: Managing the Unexpected 11. Human Resources: IT's Poorest Managed Asset 12. Virtual Teams: Remote Control Management 13. Requirements Analysis: Planning for Success 14. Project Management: Getting it out on time 15. Software Development: Solid Practices 16. IT Staffing: Meeting Customer Service Expectations 17. Change Management: Keeping everything up to Date 18. The Internet: Making IT Productive 19. WEB 2.0: Ｔｈｅ Next Generation 20. Agile Project Management: Software at the Speed of Business 21. Vendors: Getting the Goods 22. Service Desk Support: Handling Day-To-Day Hassles 23. Managing IT Assets: Identify What You Have 24. Personal Computers: Managing the Desktop System 25. End-User Systems: Do It Yourself Computing 26. Technology Relocation: Successfully Moving your it Operations 27. Computer Security: Practice Safe Computing 28. Data Backups - The Key to a Prompt Recovery 29. Green Computing: Earth Friendly it 30. Open Source: Managing Issues 31. Virtualization: Optimizing Resources 32. Cloud Computing: Infrastructure Alternatives 33. Documentation: Getting Everyone on the Same Page 34. Data Management: Taking Care of Your Information 35. Document Management: Capturing Corporate Knowledge 36. IT Training: Building the Right Skills