目次

Introduction: The Human Service Age and New Economics 1. Studying Human Service Provision through Competitive Markets Part I: Care Quality Model for the Human Service Market 2. The Care Market Model 3. Verifying the Implementability of the Care Market Model 4. Verifying the Implementation Effects (Efficacy) of the Care Market Model 5. Verifying the Financial Sustainability of the Care Market Model Part II: Performance Measurement for the Human Service Market 6. Outcome-based and Process-based Performance Measurement Model for the Human Service Market 7. Investigating the Empirical Applicability of Process-based Performance Measurement in Human Services Provided through a Competitive Market 8. Care Workers’ Training 9. An Industrial Policy to Ensure the Sustainability of the Care Market Model Conclusion: Managing the Human Service Market Originating in Japan