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Contents Table of contents List of tables and figures List of Contributors PART I: CO-PRODUCTION AND CO-CREATION: DEFINITIONS AND THEORETICAL PERSPECTIVES 1. Co-creation and Co-production in Public Services: Urgent Issues in Practice and Research Taco Brandsen, Trui Steen & Bram Verschuere 2. Definitions of Co-production and Co-creation Taco Brandsen & Marlies Honingh 3. Co-production and the Co-creation of Value in Public Services: a Perspective from Service Management Stephen P Osborne, Kirsty Strokosch & Zoe Radnor 4. Co-production at the Crossroads of Public Administration Regimes Victor Pestoff 4.1. Case study - Co-production of Care Services: Co-opting Citizens in the Reform Agenda José Nederhand & Ingmar van Meerkerk 5. Public Management and Co-production John Alford & Louise Freijser 6. What Do Voluntary Sector Studies Offer Research on Co-Production? Lehn M. Benjamin & Jeffrey L. Brudney PART 2: INFLUENCES ON THE PROCESS OF CO-PRODUCTION AND CO-CREATION 7. Unravelling the Co-producers: Who Are They and What Motivations Do They Have? Carola Van Eijk & Mila Gasco 7.1. Case study - The Spanish project Pla Buits Mila Gasco & Carola Van Eijck 8. The Roles of the Professional in Co-production and Co-creation Processes Trui Steen & Sanna Tuurnas 8.1. Case study - the Case of Mediation: Crossing the Line between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators Sanna Tuurnas 8.2. Case study - the Role of Staff with Lived Experience in the Co-production of Substance Use Disorder Treatment Services. Sunggeun (Ethan) Park 9. Who is in the Lead? New Perspectives on Leading Service Co-production Hans Schlappa & Yassaman Imani 9.1. Case study - Leading Co-production: The Case of Hertfordshire Fire and Rescue Service’s Community Volunteer Scheme Yassaman Imani & Hans Schlappa 9.2. Case study - Enhancing Co-creation through Linking Leadership: The Danish ‘Zebra City’ Project Anne Tortzen 10. The Increasing Role of Digital Technologies in Co-production Veiko Lember & Ragnar Nurkse 10.1. Case study - How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society through the Digital Platform Mobilearn Somya Joshi, Vasilis Koulolias, Francisco Garcia Moran & Elke Loeffler 10.2. Case study - ICT and Empowerment of Frail Elderly in Flemish Municipalities Sylke Jaspers 10.3. Remote Health Monitoring with Wearable Sensors and Smartphones András Gábor & Barbara Gausz 11. Legal Dilemmas of Co-production and Co-creation Dawid Sześciło 11.1. Case study – The European Disability Card Charlotte Van Dijck PART 3: CO-PRODUCTION AND CO-CREATION IN DIFFERENT DOMAINS 12. Co-production in Healthcare Caitlin McMullin & Catherine Needham 12.1. Case study – Co-Producing Recommendations to Reduce Diagnostic Error Suyeon Jo & Tina Nabatchi 12.2. Case study – Co-Production of Secondary Health Services in Nigeria and Ghana Mangai, M. S.; De Vries, M. S. & De Kruijf, J. A. M. 13. Parents as co-producers in primary education Marlies Honingh, Elena Bondarouk & Taco Brandsen 13.1. Case study - Partners for Possibility: Co-Production of Education Dirk Brand & Marleen Rolland 13.2. Case Study - Co-creating School Meals Services Giuseppe Aquino & Maddalena Sorrentino 14. Co-Production and the Environment Marco Ranzato & Luisa Moretto 14.1. Case study - Balade Verte et Bleue and Ilot d’eau: Co-Creation and Co-Production for the Environment Marco Ranzato 14.2. Case study - Co-producing Flood Risk Governance in England, the Netherlands and Flanders Hannelore Mees 　 15. Co-production in Community Development Daphne Vanleene & Bram Verschuere 15.1. Case study - Co-production and Community Development in France Caitlin McMullin 16. Providing Public Safety and Public Order through Co-production Elke Loeffler & Tony Bovaird 16.1. Case study - The Blue & You Police-Community Forum: Co-Production of a Community Conversation Brian N. Williams, Dan Silk, Hadley Nobles & JaiNiecya Harper 16.2. Case Study - Dutch and Belgian Citizens’ Motivations to Engage in Neighbourhood Watch Schemes Carola van Eijk, Trui Steen & Bram Verschuere PART 4: THE EFFECTS OF CO-PRODUCTION AND CO-CREATION 17. Empowerment Suyeon Jo & Tina Nabatchi 17.1. Case study – Co-creation and Empowerment: the Case of DR Congo in Agricultural and Rural Sector Peter Ngala Ntumba 18. Democratic Co-production: Concepts and Determinants Bram Verschuere, Daphne Vanleene, Trui Steen & Taco Brandsen 18.1. Case study – Co-production of New Immigrant Services in Hong Kong: Facilitating the Integration of New Immigrants into Community Xuan Tu 　 18.2. Case Study - The Rabot Neighbourhood: Co-production in Community Development. Daphne Vanleene & Bram Verschuere 19. The Effects of Co-production on Trust Joost Fledderus 19.1. Case study – Building Trust in Work Corporations Joost Fledderus 20. Assessing the Effect of Co-production on Outcomes, Service Quality and Efficiency Elke Loeffler & Tony Bovaird 20.1. Case study - Amadiba Adventures: Co-creating Community-based Tourism Mchunu Ntuthuko & Theron Francois 21. The Dark Side of Co-Creation and Co-production: Seven Evils Taco Brandsen, Trui Steen and Bram Verschuere 21.1. Case Study - Experts-by-experience in Finnish social welfare Taina Meriluoto PART 5 CONCLUDING CHAPTER 22. How to Encourage Co-creation and Co-production: Some Recommendations Taco Brandsen, Trui Steen & Bram Verschuere