目次

Part I: Foundational Processes 1. Risk and Crisis Preparedness and Planning 2. Regulation and Governance 3. Risk Mitigation and Crisis Management 4. Emergency Management: First Responders 5. Disaster Recovery 6. Resilience, Organizational Learning and Change 7. Decision Making and Crisis Communication Part II: Theoretical Viewpoints and Methodological Approaches 8. Sensemaking 9. High Reliability Organization Theory 10. Normal Accidents 11. Socio-cultural Theory 12. Risk Society and Individualization Theory 13. Qualitative and Quantitative Methods Part III: Types of Crises 14. Reputational Risks and Crises 15. Environmental Risks and Crises and Sustainability 16. Technological Risks and Crises 17. Natural Disasters 18. Public Sector and Event Crises 19. Terrorism 20. Financial Crises 21. Legal Risks and Crisis Management Part IV: International Case Studies 22. Airlines and Transportation 23. Health Services 24. Financial Crises 25. Construction 26. Chemical Industry 27. Tourism and Leisure 28. Energy and Nuclear Power Part V: Current Issues, Debates and Practices in Risk and Crisis Management 29. Space, Time and Risk 30. Intervention Research and Crisis Management Consulting 31. Enterprise Risk Management 32. The Efficacy of Risk and Crisis Management 33. Crisis Management Response Firms 34. Conclusion: The Future of Risk and Crisis Management