目次

Editorial Introduction Part 1 Communication skill in theory and practice 1. Skill in Theory: Communication as Skilled Performance Owen Hargie 2. Skill in Practice: An Operational Model of Communicative Performance Owen Hargie Part II Core communication skills 3. Nonverbal Behaviour as Communication: Approaches, Issues, and Research Randall A. Gordon and Daniel Druckman 4. Questioning Karyn Stapleton 5. Reinforcement Len Cairns 6. On Explaining George Brown and Sarah Edmunds 7. Self-Disclosure: Strategic Revelation of Information in Personal and Professional Relationships Charles H. Tardy and Joy Smithson 8. Listening Graham D. Bodie　 9. Humour and Laughter May McCreaddie and Jon Harrison 10. Persuasion Daniel J. O’Keefe Part III Applying skills in specific contexts 11. Asserting and Confronting Richard F. Rakos 12. Interacting in Task Groups Arjaan Wit 13. Negotiating Colleen E. Mills 14. Mentoring and Coaching Bob Garvey 15. Relational Communication Steve Duck and Pam L. Secklin Part IV Applying skills in specialised interviewing contexts 16. The Employment Interview Rob Millar and Anne Tracey 17. The Cognitive Interview Amina Memon and Julie Gawrylowicz 18. The Developmental Counselling and Therapy Interview Sandra A. Rigazio-DiGilio and Allen E. Ivey 19. Cognitive Behavioural Communication Skills Frank Wills 20. The Appraisal Interview Reappraised Dennis Tourish Part V The training context 21. Training in Communication Skills: Research, Theory and Practice Owen Hargie