目次

PART I - Personal development in the context and practice of public service management Chapter one: Introduction and overview Chapter two: The context and practice of public service management Chapter three: Public service management and personal development - towards a conceptual framework PART II - Personal development themes Chapter four: How do managers learn?; Chapter five: Perception and Communication Chapter six: Personality and Emotional Intelligence Chapter seven: Values, Ethics and Integrity Chapter eight: Managing Stress and Building Resilience Chapter nine: Presentation of self Chapter ten: Conclusions