目次

1. Introduction Part I: Performance Management Understandings 2. What is performance management? 3. The rise of performance management 4. Theoretical foundations to performance management Part II: Understanding Strategy 5. Organisational goals and objectives 6. Strategy Part III: Four Primary Mechanisms of Performance Management 7. Organizational systems, processes and procedures 8. Organizational structure 9. Organizational culture 10. Selection, training and development Part IV: Environmental Context 11. External context 12. External context 13. Conclusion