目次

List of figuresPrefaceAcknowledgmentsIntroduction 1 Laying the foundation 2 The role of analyst 3 The role of intervention specialist 4 The role of change manager 5 The role of evaluator 6 Trends and their implications for HPI 7 Transforming the training department into an HPI function 8 Building your competence as an HPI practitioner 9 From theory to practice: real-world HPI projects Appendix I: Reengineering the training department assessment instrument Appendix II: Determining your optimum pathway to development IndexAbout the authors