目次

1. Introduction 1.1 An influential case study 1.2 Poor decision-making in a changing market 1.3 Missed opportunities 1.4 Causes of failure and what might have been 1.5 Lessons learned for the wider community in the UK and other countries 2. Setting the Scene for Stakeholder Engagement 2.1 Asking the right questions 2.2 Stakeholder spectrum 2.3 Expert Panel experience 2.4 Expert Panel views 3. Decision-makers 3.1 Political Institutions 3.2 Parliamentary Committees 3.3 Local Government 3.4 European Union 4. Key influencers 4.1 Supporting institutions for Government and Parliaments 4.2 Influential independent bodies 4.3 European Institutions 4.4 Influential Third Parties 5. Engagement processes 5.1 Understanding engagement processes 5.2 Formal processes 5.3 Informal processes 6. Organising for Stakeholder Engagement 6.1 Context for Stakeholder Engagement 6.2 Developing an engagement programme 6.3 Developing the internal infrastructure 6.4 Developing a story and engagement strategy 6.5 Building alliances and getting independent advice 7. Delivering the engagement strategy and programme 7.1 The importance of formal and informal processes 7.2 Submissions to Consultations, Inquiries and Reviews 7.3 Briefing key audiences 7.4 Responding to major new developments - Brexit 7.5 Raising the organisation’s profile 7.6 Measuring success 8. Reflection and action 8.1 The importance of reflection 8.2 On the context for stakeholder engagement 8.3 On key stakeholders 8.4 On stakeholder processes 8.5 On stakeholder engagement