目次

1: An Introduction to the Profession of Volunteer Administration (by Erin Spink) 2: Terminology and Resources (by Jeffrey L. Brudney and Melissa A. Heinlein) 3: Ethics – Concepts and Definitions (by Kathleen McCleskey) 4: Ethical Decision-Making (by Cheryle N. Yallen) 5: Strategic Management of Volunteer Programs (by F. Ellen Netting) 6: Operational Planning and Management (by Allan B. Serafino) 7: Volunteer Staffing and Development (by Diana L. Krywood and Milena M. Meneghetti) 8: Sustaining Volunteer Involvement (by Mark A. Hager and Jeffrey L. Brudney) 9: Financial Management (by Marianne Kerr) 10: Data Management (by Norman A. Dolch and Pamela J. Sybert) 11: Evaluation and Outcome Management (by R. Dale Safrit) 12: Risk Management (by Melanie Lockwood Herman) 13: Leadership for Nonprofit Organizations (by Paul Varella) 14: Skills for Effective Organizational Involvement (by Melissa Eystad) 15: Advocacy in Volunteer Administration (by Emilie Bromet-Bauer) 16: A History of the Profession of Volunteer Administration (by Keith Seel and Sarah Jane Rehnborg) 17: Community Collaboration and Alliances (by Anita Angelini) Appendix 1: Quality Improvement (by Salvatore P. Alaimo) Appendix 2: The Volunteer Program, Relationships and Community Impact (by Anita Angelini) Appendix 3: Case Studies