目次

Foreword to the second edition; Joe Lambert.Foreword to the first edition; Angela Coulter.- Patient Voices: in celebration; Monica Clarke.Preface; Pip Hardy and Tony Sumner.Acknowledgements.Section 1: A Tale of Two Decades.Chapter 1: Introduction: the Journey Begins; Pip Hardy and Tony Sumner.Chapter 2: Pilgrims’ Progress; Pip Hardy.Chapter 3: To the Far Horizon; Pip Hardy and Tony Sumner.Chapter 4: The Patient Voices Approach; Pip Hardy and Tony Sumner.Section 2: Involvement, Impact and Improvement.Chapter 5: Towards Compassionate Governance: the Impact of Patient Voices on NHS Leadership; Paul Stanton.Chapter 6: Arthur and Co: Digital Stories about Living with Arthritis; Fiona O’Neill.Chapter 7: Safety Stories: Creating a Culture of Safety with Digital Stories; Cathy Jaynes.Chapter 8: Working with Dignity and Respect: Improving Mental Health Services with Digital Storytelling; Carol Haigh, Patrick Cahoon and Tony Sumner.Chapter 9: Breathe Easy: Digital Stories about COPD; Matthew Hodson.Section 3: Transformational Learning.Chapter 10: Reflection – They Just Don’t Get It! Digital Stories from Junior Doctors; Liz Anderson and Dan Kinnair.- Chapter 11: Reflection – Now We Get It!; Steve Corry-Bass, Matthew Critchfield and Weehaan Pang.Chapter 12: The Shock of Reality: Digital Storytelling with Newly Qualified Nurses; Gemma Stacey.Section 4: How Was That For You? The Healing Power of Digital Storytelling.Chapter 13: Healing Journeys: Digital Storytelling with Service User Educators; Julie Walters.Chapter 14:  The Sheffield Carers’ Voices Project: Was it Therapeutic?; Mark Shea.Chapter 15: Building Healthy Teams: Digital Storytelling in NHS Organisations; Amy Stabler.Section 5: Contributing to Evidence (the Evidence of Experience).Chapter 16: Measuring what Counts: the Stories Behind the Statistics; Karen Taylor.Chapter 17: What Really Matters to Patients?; Digital Storytelling as Qualitative Research; Carol Haigh and Eula Miller.- Chapter 18: Increasing Empathy: Digital Storytelling in Professional Development; Nick Harland.Section 6: Doing It Together: A Model for Co-production.Chapter 19: Finding our Voices in the Dangling Conversations: Co-producing Digital Stories about Dementia; Rosie Stenhouse and Jo Tait.Chapter 20: Service Users and Staff Learning Together with Digital Stories; Elspeth McLean.Chapter 21: Cultivating Compassion in End of Life Care: Developing an Interprofessional Learning Resource Based on Digital Stories; Pip Hardy and Elizabeth Howkins.Chapter 22: The DNA of Care: Digital Storytelling with NHS Staff; Karen Deeny, Pip Hardy and Tony Sumner.Chapter 23: All the Stories Are One: Care, Compassion and Transformation; Pip Hardy and Tony Sumner.- Afterword; Maxine Craig.​