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SECTION I: UNDERSTANDING THE CONCEPTS, MODELS AND TOOLS OF SYSTEMS LEADERSHIP Why schools don’t work Understanding the impact of organisational arrangements on a school’s purpose What do we mean by culture? The tools of leadership: building a culture Systems and structure Symbols and behaviour – how they are used to create change Social process Leadership and team membership SECTION II: APPLYING SYSTEMS LEADERSHIP IN SCHOOLS Far North Queensland School improvement plan The work of the principal Implementation Results What does this mean for schools in general? Summary