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Contents Meet the Authors Preface eResources Acknowledgements Part I: Trust Busters #1 "I Want Your Input, but not Really" #2 "I Ignore Incompetence" #3 "I Prefer Group Reprimands" #4 "I Like Drama" #5 "Get Over It" #6 "Do what I say, not what I do" #7 "Inconsiderate and Insensitive, Who me?" #8 "It’s not my Fault" #9 "Leave me Alone" #10 "I Expect Perfection" #11 "I’m in Love my Ideas" #12 "I Take Things Personally" #13 "I’ve Changed my Mind Again" #14 "I’m in a Bad Mood" #15 "I Like to Gossip" #16 "Everyone Likes Me on Social Media" Tool 1: Assessment for Trust Busters Part II: Trust Builders #1 Understand Trust #2. Repair Broken Trust #3 Listen Actively #4 Be Consistent #5 Use Empathy #6 Stay Calm Under Pressure #7 Use Power Wisely #8 Be Transparent #9 Assume the Best in Others #10 Go to the Source #11 Delegate Strategically #12 Say Thank You Often #13 Communicate Effectively #14 Set High Expectations #15 Be Visible #16 Manage Your Time #17 Maintain Confidentiality #18 Build Consensus #19 Acknowledge Interdependence #20 Follow Through #21 Empower Others #22 Take Risks #23 Respond with Respect #24 Use Humor #25 Treat Others as you Want to be Treated Tool 2: Assessment for Trust Builders Part III: Trust Boosters #1. Assess Trust #2. Talk about Trust #3. Recognize Strengths #4. Foster Leadership #5. Help Others Deal with Change #6. Honor the Past #7. Allow People to Fail #8. Demonstrate Competence #9. Provide Resources #10. Engage in Self-reflection Tool 3: Assessment for Trust Booster References