目次

Acknowledgements. Preface. Introduction. Chapter 1: Strategic Excellence. Phase I: Analyze. Chapter 2: Introduction to Analyze. Chapter 3: Visioning & Scenario Planning. Chapter 4: Internal Analysis. Chapter 5: External Analysis. Phase II: Define. Chapter 6: Introduction to Define. Chapter 7: Shingo Guiding Principles. Chapter 8: Establishing a Direction. Chapter 9: Objectives. Chapter 10: Metrics. Chapter 11: Action Items & Goals. Chapter 12: Strategy Map. Chapter 13: Building Buy-in. Phase III: Execute. Chapter 14: Introduction to Execute. Chapter 15: Cascading. Chapter 16: Governance. Chapter 17: Reporting. Chapter 18: Engagement. Chapter 19: Onboarding. Chapter 20: Communication. Phase IV: Refine. Chapter 21: Introduction to Refine. Chapter 22: Problem Solving. Chapter 23: Cross Training. Chapter 24: Lean Six Sigma. Chapter 25: Breakthrough Thinking. Chapter 26: Leadership & Strategic Excellence. Chapter 27: Conclusion. About the Authors. References. Index.