目次

Foreword. Acknowledgment. Introduction. PART I QUALITY IMPROVEMENT: BUILDING A FOUNDATION FOR LEAN EFFICIENCY IMPROVEMENTS. 1 Process Variation. 2 Process Standardization. 3 Process Stability. 4 Process Capability. 5 Process Control PART II EFFICIENCY IMPROVEMENT 6 A Lean Mindset. 7 Lean Preparation. 8 Waste Elimination. 9 Process Flow Improvement PART III SUSTAINABLE IMPROVEMENTS. 10 Creating a Culture of Operational Excellence (Culture, Principles, Systems, Behaviors and Results). 11 Daily Shop Floor Management: Through Structure, Discipline and Accountability. 12 Building a Sustainable Lean Enterprise Appendix I: Lean Process Improvement – Overview Appendix II: Process Quality and Efficiency Improvement through Macro and Micro Variation Reduction Appendix III: Problem‑Solving Flow Appendix IV: Process Quality Improvement Flow Appendix V: Layered Process Audit (LPA) Checklist Appendix VI: Standardized Work Recording Chart Appendix VII: Source of Variation (SOV) and Variation Reduction Appendix VIII: Efficiency Improvement Appendix IX: Operations versus Lean Management Appendix X: Abnormality Tracker Appendix XI: Daily Shop Floor Management Flow Appendix XII: Daily Shop Floor Management Tools and Techniques Appendix XIII: Work Routine Management Appendix XIV: Process Maturity and Operational Excellence Assessment Appendix XV: A3 Reporting Template and Description Index