目次

Part I Introduction 1 Why Innovation and Why Now? Part II Managing Outsourcing: Towards Dynamic Innovation 2 Outsourcing Reframed: Delivering on Collaborative Innovation 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors 5 Relational and Contractual Governance for Innovation 6 Innovation: Where Do Consultants Fit In? Part III The New Outsourcing—Cloud and Service Automation 7 Cloud Computing as Innovation: Cases and Practices 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank 9 Innovating in Service: The Role and Management of Automation