目次

1.Practices in Servitization Kohtamäki, Baines, Rabetino & Bigdeli   PART I Diagnosing servitization   2.Are you ready for servitization? A tool to measure servitization capacity Coreynen, Matthyssens & Gebauer   3.Measuring servitization Maheepala, Warnakulasooriya, Weerakoon Banda PART II Servitization strategies and business models   4.Business models in Servitization Huikkola & Kohtamäki   5.Value constellations in servitization Brax & Visintin   6.Business model innovation: a process model and toolset for servitizing industrial firms Adrodegari, Saccani, Perona & Agirregomezkorta   7.Servitization through product Modularization in consumer goods manufacturing companies Freije, De la Calle & Larrinaga   8.Value-Scope-Price: design and pricing of advanced Service offerings based on customer value West, Rohner, Kujawski & Rapaccini   PART III. Implementing servitization   9.Servitization Challenges Overcoming the challenges of servitization: Aligning responses to service strategy Raddats, Burton, Zolkiewski & Story   10.Paradoxes in servitization Kohtamäki, Rabetino & Einola   11.Implementing servitization strategies: Trajectories of capability development and offering of Basic and Advanced Services Sousa & da Silveira   12.Unboxing the key human competencies for successful servitization Polo     13.BI-in-practice: A look at how BI enacts framing contests and affects the service transition path Talaoui   14.Managing risks for Product-service systems (PSS) provision: Introducing a practical decision tool for Risk Management Reim, Parida & Sjödin   PART IV Solution sales and co-creation in servitization   15.Selling solutions by selling value Töytäri   16.The virtue of customizing solutions: A managerial framework Jagstedt, Hedvall & Persson   17.Servitization practices: A co-creation taxonomy Carlborg, Kindström, & Kowalkowski   PART V Service ecosystems and service supply chain   18.To servitize is to reposition: Utilizing a Porterian view to understand servitization and value systems Rabetino & Kohtamäki   19.Enterprise imaging: Picturing the service value system Parry   20.Ecosystems innovation for service development West, Müller-Csernetzky & Huonder   21.Service supply chain design by using agent based simulation Helo, Rouzafzoon & Gunasekaran   22.Servitization in the public sector: A framework for energy service companies Peñate-Valentín, Pereira & Sánchez-Carreira