Hearing the Voice of the Shingo Principles H 211 p. 18
Derald Miller, Robert 著
目次
Introduction. Chapter 1: Culture and Its Impact on Results. Chapter 2: Ideal Behavior. Chapter 3: How Behavior and Values are Formed. Chapter 4: Principles - Personal vs. Universal. Chapter 5: The 10 Principles of Enterprise Excellence. Chapter 6: Tthe Shingo Model and the Relationship Among Principles, System, Tools, and Results. Chapter 7: Foundational Truths. Chapter 8: Cultural Enablers, Respect for Every Individual, and Leading with Humility. Chapter 9: Continuous Improvement. Chapter 10: Creating Alignment in an Enterprise; Thinking Systemically, and Creating Constancy of Purpose. Chapter 11: Creating Value for Customers. Chapter 12: Creating Sustainable Cultures of Excellence.
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