目次

Introduction: the challenge for Higher Education managers Chapter 1 Knowing your environment Chapter 2 Knowing your institution Chapter 3 Leading your department Chapter 4 Leading by example Chapter 5 Managing for high performance Chapter 6 Developing staff Chapter 7 Leading and celebrating diversity Chapter 8 Enhancing the student experience Chapter 9 Managing change Chapter 10 Managing up and managing the "down-side" Chapter 11 Managing yourself Appendices