目次

List of figures; List of tables; About the editors; About the contributors; Foreword and acknowledgment; Part 1: Delineating the nature and multiple raisons d’être of stakeholder engagement; 1.1: Integrative stakeholder engagement:a review and synthesis of economic, critical, and politico-ethical perspectives,Pasi Heikkurinen and Jukka Mäkinen; 1.2: Moral agency and stakeholder engagement, Alan E. Singer; 1.3: Stakeholder engagement to secure legitimacy -the social license to operate, Anna Katharina Provasnek and Erwin Schmid; 1.4: Measuring and enhancing relational capabilities: in defense of a relational view of the firm, Cécile Ezvan, Hélène L’Huillier, and Cécile Renouard; Part 2: Dialogical and communicational foundations of stakeholder engagement; 2.1: Communicatively constituted stakeholders: advancing a communication perspective in stakeholder relations, Chiara Valentini; 2.2: Stakeholder engagement: the importance of mutuality and dialogue, Peggy Simcic Brønn; 2.3: How to deal with diverse voices:a framework to support stakeholder engagement, Ozen Asik-Dizdar, Ceyda Maden-Eyiusta and Ayla Esen; 2.4: Enhanced stakeholder engagement and CSR through the UN Guiding Principles, social media pressure, and corporate accountability, Jeffrey S. Overall, Nelarine Cornelius, and James Wallace; 2.5: Managing corporate social responsibility stakeholders in the age of social media, Scott Banghart and Cynthia Stohl; Part 3: Engaging with diverse stakeholders throughout the value chain; 3.1: Engaging stakeholders in corporate volunteering: towards a relational framework, Trine Susanne Johansen and Anne Ellerup Nielsen; 3.2: An efficiency-based relational approach to human capital governance, Kaouthar Lajili; 3.3: The semantic state of ‘shareholder engagement’, Alexander Bassen, Christine Zöllner and Chris Rushton; 3.4: Stakeholder engagement in marketing, Samantha Miles and Kate Ringham; 3.5: "You’re responsible, I’m liable": stakeholder relations in the face of responsibility,Anne F. Barraquier; 3.6: Cooperative relations for e-waste management, Ivan A. Bozhikin and Nikolay A. Dentchev; 3.7: Aligning footprint mitigation activities with relevant stakeholders, Loren Falkenberg, Xiaoyu Liu, Liena Kano and Reiner Schaefer; 3.8: The Manchester Super Casino: experience and learning in a cross-sector social partnership, Jon Reast, Adam Lindgreen, Joëlle Vanhamme, and François Maon; Part 4: Reaping organizational returns and relational rewards of stakeholder engagement efforts; 4.1: On value destruction, competitive disadvantages and squandered opportunities to engage stakeholders, Frederick Ahen; 4.2: Does relational management matter?: the cases of Vietnamese and South African SMEs in the textiles, garment and footwear sector, Søren Jeppesen and Angie Ngoc Trãn; 4.3: Blurred lines: stakeholder tensions and balancing strategies in partial organizations, Sarah Netter and Esben Rahbek Gjerdrum Pedersen; 4.4: CSR-institutions: the management of SME stakeholder relations via institutional CSR-practice?, Pia Popal; 4.5: Neither fortune nor mirage at the bottom of the pyramid: corporate social innovations as learning opportunities, Bertrand Moingeon and Laurence Lehmann-Ortega; Index