目次

Part I—Cultivating an Authentic Workplace CHAPTER 1—The dumbing down of work CHAPTER 2—Human spirit and work CHAPTER 3—The concept of workplace dignity CHAPTER 4—A lack of authentic conversations CHAPTER 5—Two task-focused pillars of authentic conversations CHAPTER 6—Three people-focused pillars of authentic conversations Part II—Five Developmental Conversations CHAPTER 7—Conversation #1—The coaching conversation CHAPTER 8—Using G.R.O.W. for a better coaching conversation CHAPTER 9—Conversation #2—The delegation conversation CHAPTER 10—Ten keys to a better delegation conversation CHAPTER 11—Conversation #3—The visioning conversation CHAPTER 12—Visioning questions to ask CHAPTER 13—Conversation #4—The encouraging conversation CHAPTER 14—Twelve powerful ways to engage or disengage people at work CHAPTER 15—Conversation #5—The relationship building conversation CHAPTER 16— Five steps to relationship building conversations PART III—FIVE Performance conversations CHAPTER 17—Overview of the five conversations framework CHAPTER 18—Rationale and benefits of the five conversations framework CHAPTER 19—Conversation # 6—The climate review conversation CHAPTER 20—Conversation # 7—The strengths and talents conversation CHAPTER 21—Conversation # 8—The opportunities for growth conversation CHAPTER 22—Conversation # 9—The learning and development conversation CHAPTER 23—Conversation # 10—The innovation and continuous improvement conversation