内容

目次

The nature of change - what's all the hype about?; organizationaleffectiveness and the role of change management; systems models,congruency and the concept of "fit"; organizational learning andorganizational effectiveness; process models of change; recognizing theneed for change and starting the process; diagnostic models; gatheringand interpreting information for diagnosis; power, leadership andstakeholder management; communicating; motivating others to change;managing personal transitions; training and development; shaping theimplementation strategy; maintaining control during the change; typesof intervention; selecting interventions; managing, reviewing andsustaining change.