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Preface. Acknowledgments. The Authors. 1. An Introduction toChanging Organizational Culture. The Need to Manage OrganizationalCulture. The Need for Culture Change. The Power of Culture Change.The Meaning of Organizational Culture. Caveats. 2. The OrganizationalCulture Assessment Instrument. Instructions for Diagnosing OrganizationalCulture. Scoring the OCAI. 3. The Competing Values Framework. TheValue of Frameworks. Development of the Competing Values Framework. TheFour Major Culture Types. Applicability of the Competing Values Model.Total Quality Management. Human Resource Management Roles. CultureChange over Time. Culture Change in a Mature Organization. Summary.4. Constructing an Organizational Culture Profile. Plotting a Profile.Interpreting the Culture Profiles. Summary. 5. Using the Framework toDiagnose and Change Organizational Culture. Planning for Culture Change:An Example. Steps for Designing an Organizational Culture Change Process.Supplementing the OCAI Methodology. 6. Individual Change as a Key toCulture Change. Critical Management Skills. Personal Management SkillsProfile. Personal Improvement Agendas. 7. A Condensed Formula forOrganizational Culture Change. Appendix A: Organizational CultureAssessment Instrument (OCAI): Definition, Dimensions, Reliability, andValidity. Appendix B: Psychometric Analyses of the Management SkillsAssessment Instrument (MSAI). Appendix C: Hints for InitiatingOrganizational Culture Change in Each Quadrant. Appendix D: Suggestionsfor Improving Personal Management Competencies. Appendix E: Forms forPlotting Profiles. References and Suggested Reading. Index.