目次

1. An introduction to alternative dispute resolution PART I NEGOTIATION 2. Basic factors affecting the negotiation process 3. The negotiation stages 4. Negotiating games/techniques 5. Negotiation ethics PART II MEDIATION 6. The nature of mediation 7. Legal and public policy issues in mediation 8. Common applications of mediation PART III ARBITRATION 9. Introduction: the many faces of arbitration 10. Arbitration preemption and the decreasing relevance of state arbitration law 11. The distinctive and different roles of the arbitrator and the court 12. Universal arbitration of all types of disputes 13. Arbitration procedure: informality and party autonomy PART IV GOVERNMENT SPONSORED ADR 14. Court-annexed alternatives 15. Agency-annexed ADR